Bernina | The Sewing Machine Company

Google Rating

4.2

Based on 55 reviews

The Sewing Machine Company P/L ABN:62139303509

4.2

shae parry

1734672797

Just bought a sewing machine for my daughter for Xmas, customer service was excellent.

Marija

1732938576

I had the pleasure of visiting the store today as a beginner sewer, and I couldn't be more thrilled with the experience. From the moment I walked in, I had a machine in mind, but I didn’t mention it to Sheila. Instead, I simply shared that I was a beginner, and that's when the magic happened!Sheila took the time to sit with me for an incredible 30 minutes, patiently guiding me through the best options for my skill level. Her extensive knowledge was immediately evident—it's clear she has worked with many different companies and knows the ins and outs of each machine. She truly prioritized my needs, ensuring I was set up for success right from the start. I felt like I was in the hands of someone who genuinely cared about my journey as a sewer.Thanks to the fantastic Black Friday sales, I walked away with a great discount, which made the whole experience even sweeter! I’m already looking forward to coming back to visit Sheila and show her what I’ve sewn.Sheila is an absolute gem, and her dedication to helping new sewers like me is truly commendable. I’m grateful for her support and expertise and wish her a very Merry Christmas! If you're in need of sewing supplies or guidance, do not hesitate to visit this wonderful store and ask for Sheila!

RJ Buckley

1732403306

Jennifer Ong

1725782184

I've had my domestic machine serviced here, and bought a lot of embroidery thread, as well as an overlocker from here. The shop assistant is very nice and has a lot of knowledge about the products. :)

Mandy Chan

1724326063

This store offers next level customer service. I'm very happy I bought my machine from here, I was also gifted sewing lessons as part of the deal which have given me the confidence to use my new machine and learn various techniques from a very skilled teacher.

Jeanette Early

1718151694

The website is very easy to use. Fast friendly service, my machine arrived within the week. Very happy with the product.

Jenner Miller

1715158315

I highly recommend this company. Fantastic service. The staff are all very friendly and knowledgeable, and spent a lot of time running me through different options. So glad I found them.

Debbie Rossi

1702024811

Amazing service and price point for my new sewing machine. My sewing machine was hand delivered to my door 5 hours after i purchased it online! Thank you very much.

Beverley Cook

1701051585

Very impressed with their service! Shelagh (correct spelling?) was very knowledgeable and helpful. I needed help with my overlocker. More than happy to recommend them.

Caroline Foster

1689987793

Such a wonderful experience. Very helpful, will be making this my go too for help and advise in future, such a knowledgeable man. Thankyou Bob for your help today.

Gerard Bateson

1681530161

This is a very good place to have your machine serviced. My Janome is over 50 years old and was getting a bit tired and needed attention. Bob has given it new life,it is as good as new now. The service was prompt and the staff in the shop were friendly knowledgeable. Thank you Bob, a good job done.I would also like to commend the staff in the shop, particularly Olivia , who were very ,kind and helpful to me when I tripped and fell outside the shop . They took me in and made me comfortable until medical help arrived.Thank you all again,Beth Bateson

Robyn L

1680233594

Great service, very helpful & knowledgeable.

Tony Mole

1679792333

Small, straightforward, knowledgeable. Reasonably priced with the expertise that you'd hope for.

Catie Morrison

1675142600

Dropped off a machine for a friend. I was supposed to have more information than I had with me 🤣 Make sure you know what is wrong with your machine before dropping it off as they require this information.

Melissa Pizaro

1672998775

Great service, knowledgeable. If you want a Janome there is no better place, Bob is as experienced as they come

Yizi

1668077690

The staff go above and beyond with their service. They took the time to teach me some basics on using the Janome FD216 and helped so much, in regards to the transportation of the machine. You can easily see how knowledgeable they are and the care they have for sewing. Lots of information can be found on the website and also over the phone. Very kind service and great prices, would recommend!

Liz Goodall (Liz-Goo)

1644898472

Lovely small shop overflowing with knowledge

flip

1641450781

Awesome service from Bob.I got my mum a new sewing machine after her old one finally gave up after 50 years of solid service. She was a seamstress in her day so it was used alot.I got her the elna 2000 and she tells me it is a great machine to use.Thanks again Bob. 👍

April Thorpe

1639551539

Excellent service. Always a pleasure doing business at this store. Just love Janome - all my purchases over 30 years still sew beautifully.

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