Best experience in store with Sheila. As a new sewing beginner I was very impressed with the service. I ended up buying a great Juki Sewing machine. 10/10 service recommended. Hatice.
shae parry
1734672797
Just bought a sewing machine for my daughter for Xmas, customer service was excellent.
Marija
1732938576
I had the pleasure of visiting the store today as a beginner sewer, and I couldn't be more thrilled with the experience. From the moment I walked in, I had a machine in mind, but I didn’t mention it to Sheila. Instead, I simply shared that I was a beginner, and that's when the magic happened!Sheila took the time to sit with me for an incredible 30 minutes, patiently guiding me through the best options for my skill level. Her extensive knowledge was immediately evident—it's clear she has worked with many different companies and knows the ins and outs of each machine. She truly prioritized my needs, ensuring I was set up for success right from the start. I felt like I was in the hands of someone who genuinely cared about my journey as a sewer.Thanks to the fantastic Black Friday sales, I walked away with a great discount, which made the whole experience even sweeter! I’m already looking forward to coming back to visit Sheila and show her what I’ve sewn.Sheila is an absolute gem, and her dedication to helping new sewers like me is truly commendable. I’m grateful for her support and expertise and wish her a very Merry Christmas! If you're in need of sewing supplies or guidance, do not hesitate to visit this wonderful store and ask for Sheila!
RJ Buckley
1732403306
Jennifer Ong
1725782184
I've had my domestic machine serviced here, and bought a lot of embroidery thread, as well as an overlocker from here. The shop assistant is very nice and has a lot of knowledge about the products. :)
Mandy Chan
1724326063
This store offers next level customer service. I'm very happy I bought my machine from here, I was also gifted sewing lessons as part of the deal which have given me the confidence to use my new machine and learn various techniques from a very skilled teacher.
Jeanette Early
1718151694
The website is very easy to use. Fast friendly service, my machine arrived within the week. Very happy with the product.
Jenner Miller
1715158315
I highly recommend this company. Fantastic service. The staff are all very friendly and knowledgeable, and spent a lot of time running me through different options. So glad I found them.
Debbie Rossi
1702024811
Amazing service and price point for my new sewing machine. My sewing machine was hand delivered to my door 5 hours after i purchased it online! Thank you very much.
Beverley Cook
1701051585
Very impressed with their service! Shelagh (correct spelling?) was very knowledgeable and helpful. I needed help with my overlocker. More than happy to recommend them.
Caroline Foster
1689987793
Such a wonderful experience. Very helpful, will be making this my go too for help and advise in future, such a knowledgeable man. Thankyou Bob for your help today.
Gerard Bateson
1681530161
This is a very good place to have your machine serviced. My Janome is over 50 years old and was getting a bit tired and needed attention. Bob has given it new life,it is as good as new now. The service was prompt and the staff in the shop were friendly knowledgeable. Thank you Bob, a good job done.I would also like to commend the staff in the shop, particularly Olivia , who were very ,kind and helpful to me when I tripped and fell outside the shop . They took me in and made me comfortable until medical help arrived.Thank you all again,Beth Bateson
Robyn L
1680233594
Great service, very helpful & knowledgeable.
Tony Mole
1679792333
Small, straightforward, knowledgeable. Reasonably priced with the expertise that you'd hope for.
Catie Morrison
1675142600
Dropped off a machine for a friend. I was supposed to have more information than I had with me 🤣 Make sure you know what is wrong with your machine before dropping it off as they require this information.
Melissa Pizaro
1672998775
Great service, knowledgeable. If you want a Janome there is no better place, Bob is as experienced as they come
Yizi
1668077690
The staff go above and beyond with their service. They took the time to teach me some basics on using the Janome FD216 and helped so much, in regards to the transportation of the machine. You can easily see how knowledgeable they are and the care they have for sewing. Lots of information can be found on the website and also over the phone. Very kind service and great prices, would recommend!
Liz Goodall (Liz-Goo)
1644898472
Lovely small shop overflowing with knowledge
flip
1641450781
Awesome service from Bob.I got my mum a new sewing machine after her old one finally gave up after 50 years of solid service. She was a seamstress in her day so it was used alot.I got her the elna 2000 and she tells me it is a great machine to use.Thanks again Bob. 👍
April Thorpe
1639551539
Excellent service. Always a pleasure doing business at this store. Just love Janome - all my purchases over 30 years still sew beautifully.
Sanjida Rashid Promi
1628229751
Sanjida Rashid
1628229694
melanie koo
1627868362
Ngoc Truong
1623826783
I called the store and talked to Bob after calling aprox 4 other shops in Melb for a price match. He beat the price and also gave me lots of bonuses.He delivered the machine within 1 hour after we spoke even though i was 50km away.Def recommended 👍🏻
Jacqueline Knox
1622874841
What fantastic service from Bob. I ordered my sewing machine this morning and it was home delivered this afternoon. Such wonderful service during lockdown.
Carolyn A
1621572721
Have been attending the sewing classes. Beginners to the more experienced, you can learn at your own pace. Friendly and supportive environment.
Ethan Schwarz
1617692193
Sheree Turner
1617526856
Absolutely amazing service! Would highly recommend Bob and the team, from my initial phone call to having home delivery on Easter Sunday- outstanding!
Leda Let
1612831296
Great costumer service. Just bought our janome mb 7 from them. Tabby and Bob are great with after sales service. Highly recommended.
Bhumika Acharya
1612573651
Friendly staff and great support.
Miffy Leigh
1606795429
Linda Adams
1604910330
Staff were very friendly, helpful & knowledgable. And patient! It's great to do your research online, but nothing beats actually taking to someone who knows what they're talking about & who can help you come to a decision. They sell all the major brands here & give unbiased advice. All round, an enjoyable shopping experience!
Jill McFadyean
1602628417
Excellent Company. I placed my order online for an Elna 2000 sewing machine on Friday afternoon and it was delivered at lunchtime THE NEXT DAY!! As for the Elna, I am absolutely delighted with it. It is perfect for a novice like me and is easy to use. Highly recommend The Sewing Machine Company. Thanks Bob.
Mark Hoffman
1600654700
Great service, delivery to your door and prices are as good as larger suppliers.
Athena Guzel
1600242065
Bought a machine online received it today! Great machine, good price, fast and personal delivery, will definitely recommend to family & friends thanks bob!
Helen Russell
1598835665
I would like to express enormous gratitude to Bob and Sanjida for providing exceptional personable service when ever in need of assistance, tips or advice.One recent example highlighting this professional service was when i misplaced my new Airthread overlocker foot pedal and the next day Bob had personally delieverd a temporary replacement foot pedal to my front door - at no cost. The quality of service and professional standards of the Sewing Machine Company (Glen Waverley) exceed expectation. I highly recommend any level sewing fashionista to visit - as you will be incredibly amazed with the kindness, service, knowledge and expertise provided by the lovely team. Thank you so much! Helen Russell
Stephanie Hazelden
1597229421
Fantastic service thank you Bob! I am very happy with my new machine
Maria Matthews
1596876606
"Bob" Thank you so much. Your advice and great service was fantastic. I would recommend your business to anyone looking for a sewing machine.
Bailey Mulholland
1588669625
Great service! Placed my online order on the weekend and received it on Monday. Very happy with my mannequin thanks :)
Uvais Komath
1581199853
My experience here was very good. I was attended by a girl who had good knowledge on the system and she gave a walkthrough of the machine.Bought ELNA 2000 on offer
Suong Nguyen
1581052599
Great service!
A. P
1580959250
Excellent service. I knew what I wanted, they had it in stock or could order it. Lovely honest sales people.
Kimberley Quan
1574498912
Bob was great at helping me pick my new sewing machine. He was very knowledgeable and willing to answer any questions! Highly recommend and will be back to purchase any other sewing related items.
Best experience in store with Sheila. As a new sewing beginner I was very impressed with the service. I ended up buying a great Juki Sewing machine. 10/10 service recommended. Hatice.
shae parry
1734672797
Just bought a sewing machine for my daughter for Xmas, customer service was excellent.
Marija
1732938576
I had the pleasure of visiting the store today as a beginner sewer, and I couldn't be more thrilled with the experience. From the moment I walked in, I had a machine in mind, but I didn’t mention it to Sheila. Instead, I simply shared that I was a beginner, and that's when the magic happened!Sheila took the time to sit with me for an incredible 30 minutes, patiently guiding me through the best options for my skill level. Her extensive knowledge was immediately evident—it's clear she has worked with many different companies and knows the ins and outs of each machine. She truly prioritized my needs, ensuring I was set up for success right from the start. I felt like I was in the hands of someone who genuinely cared about my journey as a sewer.Thanks to the fantastic Black Friday sales, I walked away with a great discount, which made the whole experience even sweeter! I’m already looking forward to coming back to visit Sheila and show her what I’ve sewn.Sheila is an absolute gem, and her dedication to helping new sewers like me is truly commendable. I’m grateful for her support and expertise and wish her a very Merry Christmas! If you're in need of sewing supplies or guidance, do not hesitate to visit this wonderful store and ask for Sheila!
RJ Buckley
1732403306
Jennifer Ong
1725782184
I've had my domestic machine serviced here, and bought a lot of embroidery thread, as well as an overlocker from here. The shop assistant is very nice and has a lot of knowledge about the products. :)
Mandy Chan
1724326063
This store offers next level customer service. I'm very happy I bought my machine from here, I was also gifted sewing lessons as part of the deal which have given me the confidence to use my new machine and learn various techniques from a very skilled teacher.
Jeanette Early
1718151694
The website is very easy to use. Fast friendly service, my machine arrived within the week. Very happy with the product.
Jenner Miller
1715158315
I highly recommend this company. Fantastic service. The staff are all very friendly and knowledgeable, and spent a lot of time running me through different options. So glad I found them.
Debbie Rossi
1702024811
Amazing service and price point for my new sewing machine. My sewing machine was hand delivered to my door 5 hours after i purchased it online! Thank you very much.
Beverley Cook
1701051585
Very impressed with their service! Shelagh (correct spelling?) was very knowledgeable and helpful. I needed help with my overlocker. More than happy to recommend them.
Caroline Foster
1689987793
Such a wonderful experience. Very helpful, will be making this my go too for help and advise in future, such a knowledgeable man. Thankyou Bob for your help today.
Gerard Bateson
1681530161
This is a very good place to have your machine serviced. My Janome is over 50 years old and was getting a bit tired and needed attention. Bob has given it new life,it is as good as new now. The service was prompt and the staff in the shop were friendly knowledgeable. Thank you Bob, a good job done.I would also like to commend the staff in the shop, particularly Olivia , who were very ,kind and helpful to me when I tripped and fell outside the shop . They took me in and made me comfortable until medical help arrived.Thank you all again,Beth Bateson
Robyn L
1680233594
Great service, very helpful & knowledgeable.
Tony Mole
1679792333
Small, straightforward, knowledgeable. Reasonably priced with the expertise that you'd hope for.
Catie Morrison
1675142600
Dropped off a machine for a friend. I was supposed to have more information than I had with me 🤣 Make sure you know what is wrong with your machine before dropping it off as they require this information.
Melissa Pizaro
1672998775
Great service, knowledgeable. If you want a Janome there is no better place, Bob is as experienced as they come
Yizi
1668077690
The staff go above and beyond with their service. They took the time to teach me some basics on using the Janome FD216 and helped so much, in regards to the transportation of the machine. You can easily see how knowledgeable they are and the care they have for sewing. Lots of information can be found on the website and also over the phone. Very kind service and great prices, would recommend!
Liz Goodall (Liz-Goo)
1644898472
Lovely small shop overflowing with knowledge
flip
1641450781
Awesome service from Bob.I got my mum a new sewing machine after her old one finally gave up after 50 years of solid service. She was a seamstress in her day so it was used alot.I got her the elna 2000 and she tells me it is a great machine to use.Thanks again Bob. 👍
April Thorpe
1639551539
Excellent service. Always a pleasure doing business at this store. Just love Janome - all my purchases over 30 years still sew beautifully.
Sanjida Rashid Promi
1628229751
Sanjida Rashid
1628229694
melanie koo
1627868362
Ngoc Truong
1623826783
I called the store and talked to Bob after calling aprox 4 other shops in Melb for a price match. He beat the price and also gave me lots of bonuses.He delivered the machine within 1 hour after we spoke even though i was 50km away.Def recommended 👍🏻
Jacqueline Knox
1622874841
What fantastic service from Bob. I ordered my sewing machine this morning and it was home delivered this afternoon. Such wonderful service during lockdown.
Carolyn A
1621572721
Have been attending the sewing classes. Beginners to the more experienced, you can learn at your own pace. Friendly and supportive environment.
Ethan Schwarz
1617692193
Sheree Turner
1617526856
Absolutely amazing service! Would highly recommend Bob and the team, from my initial phone call to having home delivery on Easter Sunday- outstanding!
Leda Let
1612831296
Great costumer service. Just bought our janome mb 7 from them. Tabby and Bob are great with after sales service. Highly recommended.
Bhumika Acharya
1612573651
Friendly staff and great support.
Miffy Leigh
1606795429
Linda Adams
1604910330
Staff were very friendly, helpful & knowledgable. And patient! It's great to do your research online, but nothing beats actually taking to someone who knows what they're talking about & who can help you come to a decision. They sell all the major brands here & give unbiased advice. All round, an enjoyable shopping experience!
Jill McFadyean
1602628417
Excellent Company. I placed my order online for an Elna 2000 sewing machine on Friday afternoon and it was delivered at lunchtime THE NEXT DAY!! As for the Elna, I am absolutely delighted with it. It is perfect for a novice like me and is easy to use. Highly recommend The Sewing Machine Company. Thanks Bob.
Mark Hoffman
1600654700
Great service, delivery to your door and prices are as good as larger suppliers.
Athena Guzel
1600242065
Bought a machine online received it today! Great machine, good price, fast and personal delivery, will definitely recommend to family & friends thanks bob!
Helen Russell
1598835665
I would like to express enormous gratitude to Bob and Sanjida for providing exceptional personable service when ever in need of assistance, tips or advice.One recent example highlighting this professional service was when i misplaced my new Airthread overlocker foot pedal and the next day Bob had personally delieverd a temporary replacement foot pedal to my front door - at no cost. The quality of service and professional standards of the Sewing Machine Company (Glen Waverley) exceed expectation. I highly recommend any level sewing fashionista to visit - as you will be incredibly amazed with the kindness, service, knowledge and expertise provided by the lovely team. Thank you so much! Helen Russell
Stephanie Hazelden
1597229421
Fantastic service thank you Bob! I am very happy with my new machine
Maria Matthews
1596876606
"Bob" Thank you so much. Your advice and great service was fantastic. I would recommend your business to anyone looking for a sewing machine.
Bailey Mulholland
1588669625
Great service! Placed my online order on the weekend and received it on Monday. Very happy with my mannequin thanks :)
Uvais Komath
1581199853
My experience here was very good. I was attended by a girl who had good knowledge on the system and she gave a walkthrough of the machine.Bought ELNA 2000 on offer
Suong Nguyen
1581052599
Great service!
A. P
1580959250
Excellent service. I knew what I wanted, they had it in stock or could order it. Lovely honest sales people.
Kimberley Quan
1574498912
Bob was great at helping me pick my new sewing machine. He was very knowledgeable and willing to answer any questions! Highly recommend and will be back to purchase any other sewing related items.
1300 137 041
