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Google Rating

4.3

Based on 66 reviews

The Sewing Machine Company P/L ABN:62139303509

4.3

review us on See all reviews

Sam Calli

1750055747

Great experience shopping here, I found the customer service went above and beyond. I will definitely be returning.

Chris Castley

1743149191

Lucy Lu

1743121880

Great service and knowledgeable team helping us out

Stephen Anastasi

1742527644

Sally H

1742526616

sof

1742442977

Had an amazing experience! As a first year fashion student, the staff was really informative and kind. They took the time to guide me through everything and made sure I felt confident in my purchase. Highly recommend🙏

Thomas Williams

1742442388

Very knowledgeable staff!! Helped me choose the right equipment, definitely recommend!

Nolan Fam

1741922714

I would shop here anytime

Bridget Anderson

1738541286

Great service

Hatice Fikircier

1736384862

Best experience in store with Sheila. As a new sewing beginner I was very impressed with the service. I ended up buying a great Juki Sewing machine. 10/10 service recommended. Hatice.

shae parry

1734672797

Just bought a sewing machine for my daughter for Xmas, customer service was excellent.

Marija

1732938576

I had the pleasure of visiting the store today as a beginner sewer, and I couldn't be more thrilled with the experience. From the moment I walked in, I had a machine in mind, but I didn’t mention it to Sheila. Instead, I simply shared that I was a beginner, and that's when the magic happened!Sheila took the time to sit with me for an incredible 30 minutes, patiently guiding me through the best options for my skill level. Her extensive knowledge was immediately evident—it's clear she has worked with many different companies and knows the ins and outs of each machine. She truly prioritized my needs, ensuring I was set up for success right from the start. I felt like I was in the hands of someone who genuinely cared about my journey as a sewer.Thanks to the fantastic Black Friday sales, I walked away with a great discount, which made the whole experience even sweeter! I’m already looking forward to coming back to visit Sheila and show her what I’ve sewn.Sheila is an absolute gem, and her dedication to helping new sewers like me is truly commendable. I’m grateful for her support and expertise and wish her a very Merry Christmas! If you're in need of sewing supplies or guidance, do not hesitate to visit this wonderful store and ask for Sheila!

RJ Buckley

1732403306

Jennifer Ong

1725782184

I've had my domestic machine serviced here, and bought a lot of embroidery thread, as well as an overlocker from here. The shop assistant is very nice and has a lot of knowledge about the products. :)

Mandy C

1724326063

This store offers next level customer service. I'm very happy I bought my machine from here, I was also gifted sewing lessons as part of the deal which have given me the confidence to use my new machine and learn various techniques from a very skilled teacher.

Jeanette Early

1718151694

The website is very easy to use. Fast friendly service, my machine arrived within the week. Very happy with the product.

Jenner Miller

1715158315

I highly recommend this company. Fantastic service. The staff are all very friendly and knowledgeable, and spent a lot of time running me through different options. So glad I found them.

Debbie Rossi

1702024811

Amazing service and price point for my new sewing machine. My sewing machine was hand delivered to my door 5 hours after i purchased it online! Thank you very much.

Beverley Cook

1701051585

Very impressed with their service! Shelagh (correct spelling?) was very knowledgeable and helpful. I needed help with my overlocker. More than happy to recommend them.

Caroline Foster

1689987793

Such a wonderful experience. Very helpful, will be making this my go too for help and advise in future, such a knowledgeable man. Thankyou Bob for your help today.

Gerard Bateson

1681530161

This is a very good place to have your machine serviced. My Janome is over 50 years old and was getting a bit tired and needed attention. Bob has given it new life,it is as good as new now. The service was prompt and the staff in the shop were friendly knowledgeable. Thank you Bob, a good job done.I would also like to commend the staff in the shop, particularly Olivia , who were very ,kind and helpful to me when I tripped and fell outside the shop . They took me in and made me comfortable until medical help arrived.Thank you all again,Beth Bateson

Robyn L

1680233594

Great service, very helpful & knowledgeable.

Tony Mole

1679792333

Small, straightforward, knowledgeable. Reasonably priced with the expertise that you'd hope for.

Catie Morrison

1675142600

Dropped off a machine for a friend. I was supposed to have more information than I had with me 🤣 Make sure you know what is wrong with your machine before dropping it off as they require this information.

Melissa Pizaro

1672998775

Great service, knowledgeable. If you want a Janome there is no better place, Bob is as experienced as they come

Yizi

1668077690

The staff go above and beyond with their service. They took the time to teach me some basics on using the Janome FD216 and helped so much, in regards to the transportation of the machine. You can easily see how knowledgeable they are and the care they have for sewing. Lots of information can be found on the website and also over the phone. Very kind service and great prices, would recommend!

Liz Goodall (Liz-Goo)

1644898472

Lovely small shop overflowing with knowledge

flip

1641450781

Awesome service from Bob.I got my mum a new sewing machine after her old one finally gave up after 50 years of solid service. She was a seamstress in her day so it was used alot.I got her the elna 2000 and she tells me it is a great machine to use.Thanks again Bob. 👍

April Thorpe

1639551539

Excellent service. Always a pleasure doing business at this store. Just love Janome - all my purchases over 30 years still sew beautifully.

Sanjida Rashid Promi

1628229751

Sanjida Rashid

1628229694

melanie koo

1627868362

Ngoc Truong

1623826783

I called the store and talked to Bob after calling aprox 4 other shops in Melb for a price match. He beat the price and also gave me lots of bonuses.He delivered the machine within 1 hour after we spoke even though i was 50km away.Def recommended 👍🏻

Jacqueline Knox

1622874841

What fantastic service from Bob. I ordered my sewing machine this morning and it was home delivered this afternoon. Such wonderful service during lockdown.

Carolyn A

1621572721

Have been attending the sewing classes. Beginners to the more experienced, you can learn at your own pace. Friendly and supportive environment.

Ethan Schwarz

1617692193

Sheree Turner

1617526856

Absolutely amazing service! Would highly recommend Bob and the team, from my initial phone call to having home delivery on Easter Sunday- outstanding!

Leda Let

1612831296

Great costumer service. Just bought our janome mb 7 from them. Tabby and Bob are great with after sales service. Highly recommended.

Bhumika Acharya

1612573651

Friendly staff and great support.

Miffy Leigh

1606795429

Linda Adams

1604910330

Staff were very friendly, helpful & knowledgable. And patient! It's great to do your research online, but nothing beats actually taking to someone who knows what they're talking about & who can help you come to a decision. They sell all the major brands here & give unbiased advice. All round, an enjoyable shopping experience!

Jill McFadyean

1602628417

Excellent Company. I placed my order online for an Elna 2000 sewing machine on Friday afternoon and it was delivered at lunchtime THE NEXT DAY!! As for the Elna, I am absolutely delighted with it. It is perfect for a novice like me and is easy to use. Highly recommend The Sewing Machine Company. Thanks Bob.